kerikia Responsible Gaming

1Our Commitment to Safe Play

At kerikia, we believe that online gambling should be an enjoyable, entertaining experience — nothing more and nothing less. We offer cricket betting, live casino games, slots, Money Wheel, Snooker, and a wide range of other gaming products to players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. And with that reach comes a responsibility we take very seriously.

Responsible gaming is not an afterthought at kerikia — it is built into the foundation of how we operate. We invest in detection systems that monitor for patterns of problem gambling behaviour, we train our support staff to recognise and respond to players who may be struggling, and we provide a comprehensive suite of self-management tools that put control firmly in your hands. We do not profit from players who are in distress, and we will always prioritise your long-term wellbeing over short-term revenue.

Our approach to responsible gaming is guided by four core principles: Prevention — stopping problem gambling before it takes hold through robust age verification and proactive monitoring; Empowerment — giving players the tools to manage their own behaviour; Transparency — being honest about the odds, the risks, and the nature of gambling; and Support — ensuring that anyone who needs help can access it quickly and without judgment.

218+ Age Restriction

kerikia operates a strict 18+ policy across all services. Players must be at least 18 years of age to register an account, make deposits, place bets, play any casino game, or claim any bonus or promotional offer on the kerikia platform. This rule applies without exception to every player regardless of location within Bangladesh.

During the Know Your Customer (KYC) verification process, kerikia requires players to submit a valid government-issued identity document — such as a National ID card or passport — to confirm both their identity and their age. Accounts that cannot be verified as belonging to an individual aged 18 or above will be immediately suspended, and any funds deposited will be returned to the original payment method where technically possible.

kerikia also cooperates with national and international databases that flag known underage individuals, and our fraud detection systems are calibrated to identify account registration patterns that may indicate an underage user attempting to bypass our age verification controls.

3Signs of Problem Gambling

Problem gambling can develop gradually and often goes unnoticed until it has caused significant harm. Recognising the warning signs early — in yourself or in someone you care about — is the most important step toward addressing it. kerikia encourages all players to periodically reflect on their gambling behaviour honestly.

• Spending more money on gambling than you originally planned or can afford to lose
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Feeling anxious, irritable, or restless when you are unable to gamble
• Gambling to escape stress, anxiety, depression, or other emotional difficulties
• Neglecting work, education, family responsibilities, or personal health due to gambling
• Borrowing money, selling possessions, or taking loans to fund gambling activity
• Lying to family members or friends about the amount of time or money you spend gambling
• Repeatedly trying and failing to cut down or stop gambling despite wanting to
• Feeling that you need to gamble with increasingly large amounts to get the same level of excitement
• Experiencing physical symptoms such as difficulty sleeping, loss of appetite, or headaches related to gambling activity

If you recognise three or more of the above patterns in your own behaviour, kerikia strongly encourages you to use the responsible gaming tools described in this page and to seek professional support. Acknowledging a problem is a sign of strength, not weakness.

4Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your gambling habits. Answer each question as truthfully as you can. There are no right or wrong answers — this is purely for your own self-awareness. If you answer "Yes" to several of these questions, please consider reaching out to our support team or one of the organisations listed in Section 9.

5Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is setting a firm deposit limit. kerikia allows every player to configure personalised deposit caps at three levels: daily, weekly, and monthly. These limits apply to total deposits across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard — so there is no way to circumvent a limit by switching payment channels.

How to set a deposit limit: Log in to your kerikia account, navigate to the Account Settings section, and select "Responsible Gaming". From there you can enter your preferred limit for each time period. Reductions to your deposit limit take effect immediately and cannot be reversed within a 7-day cooling-off window. Increases to an existing limit require a mandatory 7-day waiting period before they become active, giving you time to reconsider.

If you need assistance setting a deposit limit, please contact our support team at [email protected] and a member of our responsible gaming team will configure it on your behalf.

6Time-Out Feature

Sometimes all you need is a short break — a few days away from the platform to clear your head, focus on other priorities, or simply reset your perspective. kerikia's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it.

Available time-out periods are 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is locked for all gaming and betting activity. You will not be able to log in to play games, place bets, or make deposits. However, any pending withdrawals will still be processed, and your account balance, history, and personal data are preserved in full so that everything is exactly as you left it when the time-out period ends.

To activate a time-out, log in to your kerikia account, go to Account Settings, select "Responsible Gaming", and choose your preferred time-out duration. Alternatively, contact our support team at [email protected] and they will activate it for you immediately.

7Self-Exclusion

Self-exclusion is a more serious and longer-term measure designed for players who feel that gambling has become, or is at risk of becoming, a significant problem. When you self-exclude from kerikia, your account is fully suspended for the duration you select and you are prevented from opening any new accounts on the platform during that period.

kerikia offers the following self-exclusion periods: 1 month, 3 months, 6 months, 1 year, and Permanent exclusion. Unlike the time-out feature, self-exclusion periods cannot be lifted early under any circumstances. Permanent exclusion is final and cannot be reversed — please choose this option only if you are certain you do not wish to return to kerikia.

• Immediate account suspension — your account is locked the moment self-exclusion is confirmed, with no delay
• No marketing communications — you will be removed from all promotional emails and bonus notifications for the duration of exclusion
• Balance withdrawal — any remaining balance in your account at the time of self-exclusion will be processed as a withdrawal to your registered bKash, Nagad, Rocket, or Upay account
• New account prevention — kerikia's systems are configured to detect and block any attempt to register a new account using the same identity details during the exclusion period
• Data preservation — your account data is retained securely during the exclusion period in accordance with our Privacy Policy, so that it is available if you return at the end of a non-permanent exclusion

To request self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion period. Our team will process your request within one hour of receipt during standard operating hours, and will confirm activation by email.

8Parental Controls

If you share a device or internet connection with children or teenagers, kerikia strongly recommends using parental control software to prevent minors from inadvertently accessing gambling websites. While kerikia enforces strict age verification at account level, device-level parental controls provide an additional layer of protection that operates independently of the platform itself.

The following types of free and paid parental control tools are available and work on Android and Windows devices commonly used by families in Bangladesh:

• Google Family Link — a free tool from Google that allows parents to monitor and restrict content on Android devices, including blocking specific website categories such as gambling
• Built-in browser controls — most modern browsers including Chrome, Firefox, and Edge include content filtering settings that can block gambling-related websites by category
• Router-level filtering — many home routers used by Bangladeshi ISP subscribers support content filtering at the network level, blocking gambling sites for all devices on the home network simultaneously
• Windows parental controls — Microsoft Family Safety provides web filtering, screen time limits, and content restrictions for Windows and Xbox devices

If you believe that a minor in your household has accessed or attempted to access kerikia, please report this to us immediately at [email protected]. We will take prompt action to investigate and close any account that may belong to an underage user, and our team will provide guidance on the parental control options most suitable for your situation.

9Getting Help & Support

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait — reach out for help today. Problem gambling is a recognised health condition, not a personal failing, and effective support is available. kerikia is committed to connecting players with the resources they need as quickly as possible.

The first and fastest route to help through kerikia is to contact our dedicated responsible gaming support team. We are available around the clock via email at [email protected]. When you make contact, please use the subject line "Responsible Gaming Support" so your message is routed directly to the appropriate team member. We aim to respond to all responsible gaming queries within one hour.

Our support team can help you with any of the following: activating a time-out or self-exclusion; adjusting your deposit limits; reviewing your recent account activity; connecting you with professional counselling resources; or simply talking through your situation if you are unsure what steps to take. We will never judge you, and everything you share with us is treated in strict confidence.

Beyond kerikia's own support team, we encourage players who are experiencing serious difficulty to seek independent professional support. Counselling and helpline services are increasingly available to Bangladeshi players, and speaking to a trained professional outside of the gambling platform can provide an important additional layer of support. Your general practitioner, a mental health professional, or a community welfare organisation in your city — whether in Dhaka, Chittagong, Sylhet, or elsewhere — can provide confidential guidance tailored to your circumstances.

kerikia's responsible gaming commitment is ongoing. We review our policies and tools regularly to ensure they reflect best practices and genuinely serve the wellbeing of our players across Bangladesh. If you have a suggestion for how we can improve our responsible gaming offering, we welcome your feedback at [email protected].