kerikia Privacy Policy

1Introduction & Scope

This Privacy Policy applies to all personal data collected, processed, and stored by kerikia in connection with the operation of the kerikia online casino and sports betting platform at https://kerikia.net. It applies to all registered players, visitors who browse the platform without registering, and any individual who contacts kerikia through its support channels.

By accessing kerikia, creating a player account, or using any of our services — including cricket betting, live casino, slots, Money Wheel, or Snooker — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the platform.

kerikia is committed to handling personal data responsibly, transparently, and securely. This policy has been written in plain English so that players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh can clearly understand their rights and our obligations.

2Information We Collect

kerikia collects personal data from you through multiple channels: directly when you register or interact with the platform, automatically as you browse and play, and from trusted third-party sources such as payment processors and identity verification services. The categories of data we collect are set out below.

Category	Examples	Collection Method
Identity Data	Full legal name, date of birth, gender, nationality, National ID number, passport number	Provided by you at registration and during KYC verification
Contact Data	Email address, mobile phone number, residential address in Bangladesh	Provided by you at registration or when updating account details
Financial Data	bKash/Nagad/Rocket/Upay wallet numbers, bank account details, transaction history, deposit and withdrawal records	Provided by you when making deposits/withdrawals; partially received from payment processors
Usage Data	Games played, bet amounts, session duration, win/loss history, bonus activity, navigation paths on the platform	Automatically collected via platform logs and analytics tools
Technical Data	IP address, device type, operating system, browser type and version, screen resolution, time-zone (Bangladesh Standard Time, UTC+6)	Automatically collected when you access kerikia
Communications Data	Support messages, email correspondence, live chat transcripts, complaint records	Collected when you contact the kerikia support team
Verification Documents	Scanned copies or photographs of National ID cards, passports, utility bills submitted as proof of address	Provided by you during the KYC verification process

kerikia does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is strictly required for identity verification. If you voluntarily disclose such information in a support message, we will handle it with additional care and will not use it for any purpose other than resolving your query.

3How We Use Your Data

kerikia processes personal data only where there is a lawful basis for doing so. The primary purposes for which we use the data described in Section 2 are set out below:

• Account management. To create, maintain, and administer your kerikia player account, including authentication, account security, and the enforcement of our one-account-per-person policy.
• Service delivery. To provide access to kerikia's full range of gaming and betting services, process your bets, credit winnings, and manage bonus activity on your account.
• Payment processing. To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records for each transaction.
• Identity and age verification (KYC). To verify that you are at least 18 years of age and that the identity information you have provided is accurate, in compliance with our responsible gaming obligations.
• Fraud prevention and security. To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct on the platform.
• Responsible gaming monitoring. To monitor player behaviour patterns that may indicate problem gambling, and to apply responsible gaming tools such as deposit limits or self-exclusion where required or requested.
• Customer support. To respond to your queries, complaints, and requests made via email at [email protected], and to maintain a record of your support history.
• Platform improvement. To analyse aggregate usage data and technical metrics in order to improve the functionality, performance, and user experience of the kerikia platform.
• Marketing communications. To send you promotional emails, bonus notifications, and updates about new games or seasonal offers (such as Eid or BPL cricket promotions) where you have given consent to receive such communications. You may withdraw consent at any time by contacting support.
• Legal compliance. To comply with applicable legal obligations, respond to lawful requests from regulatory authorities or law enforcement bodies, and enforce our Terms & Conditions.

4Data Sharing & Third Parties

kerikia does not sell, rent, or trade your personal data. We share data only with trusted third parties where it is necessary to deliver our services or comply with legal obligations. The categories of third parties with whom we may share your data are:

• Payment service providers. bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
• Identity verification partners. Third-party KYC and identity verification services receive copies of your identification documents solely for the purpose of verifying your identity and age in accordance with our responsible gaming obligations.
• Game content providers. Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data as part of the technical integration of their game software within the kerikia platform. This data is used for game operation and audit purposes only.
• Analytics and platform services. We may engage analytics providers and cloud infrastructure services who process technical and usage data on our behalf under strict data processing agreements that prohibit use of the data for their own purposes.
• Legal and regulatory authorities. We may disclose personal data to law enforcement agencies, courts, or regulatory bodies in Bangladesh where required by applicable law, a valid court order, or where we believe disclosure is necessary to protect the safety of any person or to prevent illegal activity.
• Business successors. In the event of a merger, acquisition, or sale of the kerikia business or its assets, player data may be transferred to the acquiring entity. We will notify affected players of any such transfer via the registered email address on file.

All third-party service providers engaged by kerikia are contractually required to handle your personal data confidentially, use it only for the specified purposes, and maintain appropriate technical and organisational security measures. kerikia remains responsible for ensuring that third-party processors handle your data in a manner consistent with this Privacy Policy.

5Cookies & Tracking Technologies

kerikia uses cookies — small text files stored on your device — and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use the site. The following categories of cookies are used on kerikia:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Maintain your logged-in session, prevent cross-site request forgery (CSRF), and ensure secure authenticated access to your kerikia account	No — required for the platform to function
Functional	Remember your language preference, preferred payment method, and display settings so you do not need to re-enter them on each visit	Yes — disabling may reduce convenience
Analytics	Collect aggregated data on page views, session duration, and navigation paths to help us understand platform usage and improve the user experience	Yes — opt out via support request
Security / Fraud Detection	Identify unusual access patterns, detect bot activity, and flag potentially fraudulent login attempts based on device fingerprint and IP behaviour	No — required for platform security

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary or security cookies may prevent you from logging in to your kerikia account or accessing certain features of the platform. kerikia does not use third-party advertising cookies or retargeting pixels.

6Data Retention

kerikia retains personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by law. The general retention periods applied to different categories of data are as follows:

• Active account data. All personal, contact, and financial data associated with an active player account is retained for the full duration that the account remains open on kerikia.
• Closed account data. Following the closure of a player account — whether voluntary or initiated by kerikia — personal data and transaction records are retained for a minimum period of five years to meet anti-money-laundering record-keeping requirements and to handle any post-closure disputes.
• KYC documents. Identity documents submitted for verification purposes are retained for the same minimum five-year period following account closure. Copies are stored in restricted access storage with encryption at rest.
• Support communications. Records of emails and support interactions are retained for a period of three years from the date of the last communication in a given thread, unless the communication forms part of a dispute or investigation, in which case it is retained until that matter is fully resolved.
• Analytics data. Aggregated and anonymised analytics data may be retained indefinitely as it can no longer be attributed to any individual player once anonymised.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised. Deletion requests submitted by players will be processed subject to the retention obligations described above — we cannot delete data that we are legally required to retain, but we will delete everything beyond the mandatory minimum.

7Data Security

kerikia implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmissions between your device and kerikia's servers, preventing interception of data in transit.
• Encryption at rest for stored personal and financial data, including KYC documents, using industry-standard encryption algorithms.
• Access controls that restrict access to personal data to authorised kerikia personnel on a strict need-to-know basis. All staff with access to personal data receive data protection training.
• Intrusion detection and monitoring systems that continuously scan for anomalous access patterns and alert the security team to potential breaches in real time.
• Regular security assessments of kerikia's infrastructure, including vulnerability scanning and penetration testing, to identify and remediate weaknesses before they can be exploited.
• Incident response procedures that govern how kerikia responds to a suspected or confirmed data breach, including timely notification to affected players and relevant authorities where required.

8Your Rights Over Your Data

As a kerikia player, you have the following rights with respect to your personal data held by kerikia. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of the right you wish to exercise.

• Right of access. You may request a copy of all personal data that kerikia holds about you. We will provide this information within 30 days of receiving a valid request.
• Right to rectification. If you believe that any personal data kerikia holds about you is inaccurate or incomplete, you may request that it be corrected. We will update inaccurate records promptly following verification of the correct information.
• Right to erasure. You may request deletion of your personal data. We will comply where we are not required by law to retain the data, and where no legitimate business reason exists to keep it. Data subject to mandatory five-year retention periods under anti-money-laundering rules cannot be erased during that period.
• Right to restrict processing. In certain circumstances, such as where the accuracy of data is disputed or where processing is unlawful, you may request that we restrict the processing of your data while the matter is resolved.
• Right to data portability. You may request a copy of the personal data you have provided to kerikia in a structured, machine-readable format (such as CSV or JSON), where technically feasible.
• Right to withdraw consent. Where kerikia processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object. You may object to kerikia processing your personal data for direct marketing purposes at any time, and we will stop such processing immediately upon receipt of a valid objection.

kerikia will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will inform you of the extension and the reason for it. We will not charge a fee for handling reasonable data rights requests.

9Children & Minors

kerikia is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. Our registration process requires confirmation that the applicant is 18 years of age or older, and KYC verification is designed to identify and close any account that belongs to a minor.

If kerikia becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all data associated with it will be flagged for deletion in accordance with our data retention obligations, and the matter will be investigated under our responsible gaming procedures. Any balance in such an account will be handled in accordance with kerikia's Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care may have registered an account on kerikia, please contact us immediately at [email protected]. We will act on such reports promptly and without delay.

10Changes to This Policy

kerikia reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Where changes are material — meaning they substantively affect how we collect or use your personal data — we will notify you by email to your registered address and by posting a prominent notice on the kerikia platform at least 14 days before the changes take effect.

Minor updates such as corrections of typographical errors, clarifications of existing practices that do not alter our data processing activities, or formatting changes may be made without prior notice. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of kerikia following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting [email protected].

11Contact & Data Queries

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way kerikia handles your personal data, please reach out to our support team. All privacy-related queries are handled in English by staff operating on Bangladesh Standard Time (BST, UTC+6).

For requests to exercise your data rights as described in Section 8, please use the subject line "Data Rights Request". For responsible gaming enquiries including self-exclusion and deposit limits, please visit our dedicated Responsible Gaming page. For general questions about kerikia's services, see our FAQ page.

This Privacy Policy was last reviewed and updated in January 2026. kerikia is an online entertainment platform intended for adults aged 18 and above. Play responsibly.